Refund policy
Refund & Exchange Policy
1. Pre-Order Items
- All sales are final, and we do not offer refunds or returns.
- Orders cannot be cancelled once they have been placed.
- Estimated delivery times are provided at checkout and are subject to change due to production schedules. We will notify you of any updates.
2. Eligibility for Exchanges
You may request an exchange under the following conditions:
- The item is in its original condition, unworn, and in its original packaging.
- The request is made within 14 days of receiving your order.
- The exchange is for the same item in a different size, or for a replacement due to a manufacturing defect.
3. How to Request an Exchange
To initiate an exchange, please follow these steps:
- Contact our customer service team at [customer service email] with your order number and reason for the exchange.
- If your exchange request is approved, you will receive instructions on how to return the item.
- Once we receive and inspect the item, we will process the exchange and ship the replacement item.
4. Exchange Process & Shipping
- Customers are responsible for return shipping costs.
- If the item is defective or incorrect, we will cover the cost of shipping for the replacement.
- Exchanges are subject to stock availability. If your requested size is unavailable, we may offer an alternative or store credit.
5. Contact Us
If you have any questions about our exchange policy, please contact us at:
- Email: info@kandi.com.co